Book a Service for Security System Repairs in Sydney
Request help with faults, repairs, maintenance or upgrades to your CCTV, intercom, alarm, access control or networking system. Tell us the symptoms, affected devices and your property details so we can prepare for the visit.
Cameras offline, no recording, the phone app not connecting or an intercom that has stopped working? A licensed technician will find the cause and explain your options before any extra work goes ahead.
Call-out & Assessment Fee
What happens after you book
A simple process, so you know what to expect and what it will cost before we start any extra work.
Send your request
Fill in the form below with the fault, your system details and any photos or screenshots.
We review & call you
We look over the details, confirm the call-out fee for your area and book a time that suits you.
On-site assessment
A licensed technician attends, tests the system and finds the cause of the problem.
Fix or quote
Simple fixes are often done on the spot. If parts or more labour are needed, we explain the options and quote first.
Service Request Form
Please provide as much information as possible so we can understand the fault before attending the property.
Pay by Bank Transfer
Use the details below to pay your AI Elites Security invoice or an agreed deposit. Please pay the amount shown on your invoice or confirmed with us.
- Account name
- AI Elites Security
- Bank
- ANZ
- BSB number
- 012272
- Account number
- 800642239
Please use your invoice number as the reference. If you have not received an invoice, use your name and contact us so we can match the payment to your booking.
Service & repair questions
Quick answers about booking a technician for your security system.
How much does a service call cost?
The call-out and assessment fee is $120 for the first 30 minutes within our local service area, or $180 for the first 30 minutes outside it. Any extra labour, parts or further work is explained and quoted before it goes ahead.
What does the call-out fee cover?
It covers the technician's attendance and the first 30 minutes on site to test your system and find the cause of the fault. Many simple issues, such as app setup, network settings or a device that needs resetting, can be fixed within that time.
Can you fix a system that another company installed?
Yes. Tell us the brand and model in the form, for example Hikvision, Dahua, Bosch or HiLook, and add photos of the recorder or panel. That helps us prepare and bring the right parts.
What should I include in my service request?
Describe what is happening, which devices are affected, when it started and any error messages. Photos of the recorder or panel label and screenshots from the app make diagnosis faster.
Is it worth repairing my old system, or should I replace it?
It depends on the age and condition of the equipment. We will tell you honestly whether a repair makes sense. If an upgrade is better value, we can quote a new system, and existing cabling can often be reused. For a brand new system, request a free quote.
How do I pay?
You can pay by bank transfer to the ANZ account shown on this page. Please use your invoice number as the payment reference.
Get your security system working again.
Book a licensed technician for CCTV, intercom, alarm, access control and network faults. Upfront call-out pricing, clear advice and a quote before any extra work.
Planning a new system? Get a free quote